Privacy Policy

§ 1Introduction

ez4club ("we", "us", "our") is committed to protecting the privacy and personal data of all members and visitors who interact with the ez4club Platform at ez4club.one. This Privacy Policy has been prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applies to all personal data collected and processed in connection with your use of the ez4club website, games, sportsbook, and associated services.

By registering an account with ez4club or continuing to use the Platform, you consent to the collection, use, and processing of your personal data as described in this Policy. If you do not agree with the terms of this Policy, you should not register or continue to use the ez4club Platform.

§ 2Data We Collect

ez4club may collect the following categories of personal data from members and visitors:

• Identity Data: Full legal name, date of birth, gender, and copies of government-issued identification documents (MyKad, passport, or equivalent) submitted during the Know Your Customer (KYC) verification process.
• Contact Data: Residential address, Malaysian mobile phone number, and email address provided at registration or updated subsequently in account settings.
• Financial Data: Payment method details sufficient to process deposits and withdrawals, including Touch 'n Go eWallet account identifiers, bank account numbers, DuitNow identifiers, and transaction reference numbers. Full payment card numbers are not stored by ez4club.
• Account Activity Data: Login timestamps, session duration records, bet histories, deposit and withdrawal transaction logs, bonus claim records, and game participation records.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and pages visited within the ez4club Platform.
• Communications Data: Records of live chat conversations, email correspondence, and support ticket exchanges between you and the ez4club support team.
• Responsible Gaming Data: Deposit limit settings, loss limit configurations, self-exclusion records, and cooling-off period requests recorded in your account dashboard.

§ 3How We Collect Data

ez4club collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, updating your profile, contacting support, or using the Platform's features.
• Automated technical collection: Technical and device data collected automatically when you access the Platform via server logs, cookies, and similar tracking technologies as described in Section 9.
• Third-party sources: Identity verification data returned by third-party KYC service providers engaged by ez4club, fraud detection data from anti-fraud partners, and payment confirmation data from payment processors.

§ 4Purposes of Processing

ez4club processes your personal data for the following purposes:

• To establish and maintain your ez4club member account and verify your identity and age eligibility (minimum 21 years).
• To process deposits, withdrawals, and other financial transactions in connection with your use of the Platform.
• To operate and deliver the Platform's gaming, sportsbook, and live casino services to you.
• To administer and fulfil promotional offers, bonuses, and loyalty programme benefits.
• To comply with anti-money laundering (AML) obligations, regulatory requirements, and applicable Malaysian law.
• To detect, investigate, and prevent fraudulent activity, account abuse, and security incidents.
• To support responsible gaming obligations, including operating deposit limits, loss limits, and self-exclusion mechanisms.
• To communicate with you regarding account matters, security alerts, and where you have opted in, promotional communications.
• To analyse Platform usage patterns and improve the functionality, performance, and user experience of the ez4club Platform.

§ 5Legal Basis for Processing

Under the Personal Data Protection Act 2010 (Malaysia), ez4club processes your personal data on the following legal bases:

• Consent: Where you have given explicit consent for a specific processing activity, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform the contract between you and ez4club, including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Where processing is required to comply with applicable Malaysian law, including AML regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate interests: Where ez4club has a legitimate interest in processing your data that is not overridden by your data protection rights, such as fraud detection, security monitoring, and Platform improvement activities.

§ 6Data Sharing & Disclosure

6.1  ez4club does not sell, rent, or trade your personal data to third parties for marketing purposes. Your personal data is shared only in the following circumstances and only to the extent necessary:

• Payment processors: Payment data is shared with the relevant payment provider (e.g., Touch 'n Go, Boost, DuitNow, FPX) solely to process your transactions.
• KYC and identity verification providers: Identity documents and verification data are shared with contracted KYC service providers for the sole purpose of verifying your identity and age.
• Game content providers: Limited account and session data is transmitted to game providers (e.g., Evolution Gaming, Pragmatic Play) to facilitate game delivery. These providers are contractually bound to use the data only for game operation purposes.
• Fraud prevention and security partners: Technical and behavioural data may be shared with fraud detection service providers to protect the security of the Platform and its members.
• Regulatory and legal authorities: ez4club will disclose personal data to Malaysian regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction.

6.2  All third-party processors engaged by ez4club are subject to data processing agreements that require them to handle your data in accordance with applicable data protection law and this Privacy Policy.

§ 7International Data Transfers

Some of ez4club's service providers and game content partners are located outside Malaysia. Where personal data is transferred to countries that may not provide an equivalent level of data protection as Malaysia, ez4club ensures that appropriate safeguards are in place, including contractual clauses that impose data protection obligations equivalent to those required under the PDPA 2010. By using the ez4club Platform, you consent to such transfers where necessary for the purposes described in this Policy.

§ 8Data Retention

8.1  ez4club retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. As a general guide:

• Account and identity data is retained for the duration of your membership and for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Transaction and bet history data is retained for a minimum of five (5) years from the date of each transaction.
• Support communications are retained for a minimum of two (2) years from the date of the communication.
• Technical and device data is retained for a maximum of thirteen (13) months from collection.

8.2  Upon expiry of the applicable retention period, data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

§ 9Cookies & Tracking Technologies

9.1  ez4club uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during your gaming session and security cookies that prevent cross-site request forgery.
• Functional cookies: Used to remember your preferences such as language settings and game lobby layout choices.
• Analytics cookies: Used to collect aggregated data on how members navigate and use the Platform, helping ez4club identify areas for improvement. This data does not identify individual users.
• Fraud prevention cookies: Used to detect anomalous session behaviour and protect accounts from unauthorised access.

9.2  Strictly necessary cookies cannot be disabled as they are essential to Platform operation. You may adjust your browser settings to block or delete other cookie categories; however, doing so may affect certain Platform functionality.

§ 10Your Rights

Subject to applicable Malaysian law and the PDPA 2010, ez4club members have the following rights in relation to their personal data:

• Right of access: You may request a copy of the personal data ez4club holds about you.
• Right of correction: You may request that inaccurate or incomplete personal data be corrected. For basic account details, you can update these directly in your account settings.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object to direct marketing: You may opt out of receiving promotional communications from ez4club at any time by updating your communication preferences in account settings or by contacting support.

To exercise any of these rights, contact the ez4club support team via the live chat function in your signed-in account. We will respond to all valid requests within thirty (30) days.

§ 11Data Security

ez4club implements technical and organisational security measures appropriate to the risk level of the personal data we process. These measures include 256-bit SSL/TLS encryption for all data in transit, encryption of sensitive data fields at rest, role-based access controls restricting staff access to member data on a need-to-know basis, regular security assessments and penetration testing, and anomaly detection systems that flag unusual access patterns for investigation. Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. Members are encouraged to use strong, unique passwords and to enable two-factor authentication on their ez4club accounts as an additional layer of personal account security.

§ 12Children's Privacy

The ez4club Platform is strictly not intended for, and does not knowingly collect personal data from, individuals under the age of 21. If ez4club becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be returned to the originating payment method. If you believe an individual under 21 has registered an account at ez4club, please notify us immediately via the live chat support channel.

§ 13Changes to This Policy

ez4club reserves the right to update this Privacy Policy at any time. When material changes are made, the revised Policy will be published on this page with an updated effective date, and registered members will be notified via in-platform notification or email at least seven (7) days before the changes take effect. Your continued use of the ez4club Platform after the effective date of any revision constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how your data is handled.

§ 14Contact Us

For any privacy-related queries, data access requests, or concerns about how ez4club handles your personal data, please contact our support team via the live chat function available within your signed-in account dashboard. Support agents are available 24/7. You may also reach the ez4club data queries team by email — our contact address is displayed in the footer of this page as plain text for reference.